tag:blogger.com,1999:blog-6421343462817292521.post7937870056262003006..comments2020-07-16T20:22:50.356-07:00Comments on KnittedFox: One Little Word 2014KnittedFoxhttp://www.blogger.com/profile/12392067388626868219noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-6421343462817292521.post-8741464480367362632014-01-06T10:57:10.453-08:002014-01-06T10:57:10.453-08:00Sylvia~ that's a good way of looking at it, an...Sylvia~ that's a good way of looking at it, and one I hadn't really thought of before. It *doesn't* matter if the reasons are true, but using that as a place to go from I think will really help me. Thank you for sharing with me! *^_^*KnittedFoxhttps://www.blogger.com/profile/12392067388626868219noreply@blogger.comtag:blogger.com,1999:blog-6421343462817292521.post-340063096808196112014-01-06T08:57:04.655-08:002014-01-06T08:57:04.655-08:00This might sound silly but I find that intentional...This might sound silly but I find that intentionally being overly positive helps. For example when you have an annoying, stressed out customer and you are about to reply in an annoyed, stressed out way, lean back for a second and think what might have happened in that persons life to make them behave that way. Maybe they have just come out of a difficult relationship? Maybe they are chronically in pain and today it is just all getting too much? Maybe their children just threw a huge fit, dinner is basically on fire in the kitchen and they are stressed out? When you reply to them, keep the explanation you have just come up with in mind. I find it so much easier to be graceful if I think the other person is going through a difficult situation at the moment, as opposed to just being a dickhead. It doesn't really matter if it is at all true, for me the explanations just need to be vaguely plausible.<br /><br />All the best, SylviaAnonymousnoreply@blogger.com